This privacy policy provides information about the collection, use, storage and processing of users' personal data. By agreeing to this privacy policy, users confirm that they have read and understood this privacy policy. If the user does not agree to this privacy policy, we recommend that you do not use the svarstykles.lt website.

1. Type of personal data

We collect and process personal data only to the extent necessary to achieve the purposes for which they are processed. The scope of data collected may vary depending on the user's individual choices and consents.

1.1 Purchase data

Includes data such as ordered goods, their quantity, prices, discounts granted, coupons used, date and time of order placement, payment method, date and time, payment details (including, but not limited to, bank account number), delivery method and delivery address, order status (prepared, shipped, delivered, information about returns of goods and money, etc.), information about communication with the customer on issues related to the order and its execution, feedback and ratings, content of other communication. Also, an indication that the customer has read the Terms of Sale and Privacy Policy, date and time of reading. If the purchase is made by a registered customer, the purchase data is linked to other data stored in the customer's personal account. Data is received from the customer when placing an order, when making payment for the order, when contacting us (or when we contact the customer) on issues related to the order and its execution, when requesting a return of goods, etc. Some data is generated automatically during the order process or is received from partners who help us fulfill orders (e.g. information about whether the order has been paid for, shipped, delivered, etc.). Some data may be collected using cookies and similar technologies if such information is necessary to conclude a purchase and sales contract, accept and process the order (e.g. cookies are used to record that the customer has read the purchase and sales rules and Privacy Policy).

1.2 User identification, profile and contact data

Includes data such as user name, surname, email address, telephone number, residential address, registration, login and account technical/administration data, company name and details if we are contacted on behalf of a company.

The user provides the following personal data, which are necessary for the execution of the order, together with the order. We also receive this data when the user creates a personal account and provides their data there, when contacting us with a request, inquiry, complaint, etc.

1.3 Registration and login details

Includes data such as email address and password, technical, administrative data, user ID, account status (active, blocked, etc.), IP address, technical data of account logins and account activities, indication that you have read the Terms of Use or Privacy Policy, date and time of reading.

Data is obtained from the user's account during registration at verstykles.lt. It is created or recorded automatically (including with the help of cookies and similar technologies) when the user registers, connects or uses the account (e.g. technical data).

1.4 User consents, communication and/or service management choices

Includes data such as user consents to receive marketing and/or other messages, information about ordering and/or opting out of messages, information about user choices regarding the use of cookies.

Data is obtained from the user (and recorded by automatic means, including with the help of cookies and similar technologies), when the user indicates the relevant consents and choices, orders or refuses relevant messages and/or services.

1.5 User communication data

Includes data obtained when contacting us for assistance with the execution or placement of an order, asking us questions, providing us with feedback, complaints, etc. We process records and copies of communications with us, documents and data provided by customers, as well as data collected by us, when and to the extent necessary to examine and respond to a customer's request.

Data is obtained from customers when they contact us with a request, feedback, complaint or other inquiry. It is also collected by us from data we already legally hold about the customer and/or obtained from third parties (e.g. partners, state institutions, etc.), when and to the extent necessary to examine the customer's inquiry and provide a response.

1.6 User browsing data on the verstykles.lt website

Includes data such as pages viewed, items viewed, date and time of viewing, browsing duration, items added to shopping cart and/or wish list, date and time of upload, banner clicks, other clicks and interest in content, information from where users come to the website, including (but not limited to) affiliate link statistics, IP address, session ID, browser used, device type, resolution.

Data is collected using cookies and similar technologies. Generated from user browsing data (e.g. statistical browsing information). Received from the user (and recorded by automatic means, including using cookies and similar technologies) when the relevant service or function is used.

2 Purposes of personal data processing

2.1 Purchasing goods and fulfilling orders.

Customer personal data is collected so that we can accept, administer and fulfill your orders for goods, including (but not limited to) processing payments, delivering goods, administering returns, invoicing, contacting customers regarding order fulfillment issues, investigating and resolving them, etc.

Categories of personal data processed:

Customer identification and contact data, customer purchase data, communication data, when and to the extent they relate to a specific order

Legal basis for data collection:

For the purpose of concluding and executing a purchase and sale agreement between the client and verstykles.lt.

Data retention periods:

A specific order and related data and documents are stored for 10 years after the order is completed.

Customer data that the customer saves in their personal account for the purpose of subsequent orders (e.g. name, surname, phone number, delivery addresses) is stored as long as the account is valid or until the account owner removes it from the account.

2.2 Provision of services

Personal data is collected and stored when a user creates a personal account on the svarstykles.lt website, in this way we try to offer a more convenient use of our website, ensure account administration and the provision of account-related services.

A personal account allows the user to shop faster and more conveniently, see their purchase history, manage their data and preferences, and also use features available only to registered customers.

Categories of personal data processed:

Registration, login and account technical and administrative data. Identification, contact and other data that the user has entered and saved in their account (delivery addresses, etc.). User consents and selected communication and service management methods, as well as purchase data and history.

Legal basis

Data collection begins for the user, on their initiative, after creating a personal account after they have read and agreed to all the rules of use of varstykles.lt.

Data retention periods:

Registration, login and other account data are stored for the entire life of the account until the user decides to delete the account. After deleting the account, identification, contact and other data are irreversibly destroyed or anonymized. Purchase data is separated from the account and stored for a specified period (i.e. 10 years).

2.3 Online marketing actions

The Svarstykles.lt website may use the services of Google, Bing and other online advertising providers. As independent personal data controllers, advertising providers, with the help of cookies and similar technologies, collect visitor browsing data on the svarstykles.lt website in order to provide the user with more relevant online advertising in other online advertising channels (online search engines, social networks, mobile apps, etc.).

Legal basis

Browsing data collected for advertising purposes is processed on the basis of consent, which is provided or withdrawn using targeted (commercial) cookies.

2.4. Processing of requests and inquiries

When contacting us for assistance, asking us questions, submitting complaints, requests, feedback, etc., personal data is usually provided.

We use customer data to properly and objectively examine the customer's request, provide the necessary information, and propose solutions. We may also use the data of customer requests, claims, and other inquiries to protect our rights and legitimate interests if such a request, claim, or other inquiry gives rise to a possibility of a legal dispute.

Categories of personal data processed

Customer identification and contact details, preferred communication channel details and other data necessary to process the request or inquiry.

Legal basis

Fulfilling our legal obligation to respond to customer requests and inquiries, enforcing the contract, and our legitimate interest in protecting our rights and interests.

Data retention periods:

For another 2 years after the request is resolved. If a request, claim or other request gives rise to a possibility of a legal dispute, we may store the data for longer, until the statutory limitation periods for filing a complaint or claim expire and/or a final decision becomes effective.

2.5. Statistical data for performance analysis

In order to provide customers with relevant information, suitable products and ensure simple and convenient use of svarstykles.lt, we constantly improve our activities based on data analysis of user behavior on our website. For these purposes, we use aggregated data that does not allow identifying a specific user, is not linked to the data of an identified customer and is not connected to data sets based on a specific user.

Categories of personal data processed

Aggregated data on website browsing, purchases, message viewing, and communication with customers.

Legal basis

We collect and use statistical data on the basis of our legitimate interest in order to assess the effectiveness of our services and/or marketing campaigns and make important business development decisions, such as shaping the product range, developing services, improving websites, customer service, etc. Therefore, we consider statistical cookies to be necessary, as otherwise we would not be able to achieve the above-mentioned goals and ensure our legitimate interest.

Data retention periods:

We retain it for as long as is necessary for the purposes defined in this section.

We may use tools from analytics service providers such as Google Analytics on our website. These analytics tools collect browsing data using cookies and similar technologies. However, cookies are usually first-party cookies, i.e. cookies that we control ourselves.

3. Transfer of personal data to third parties

In order to provide the requested goods and services, personal data may be transferred to third parties (for example, delivery companies). Only such personal data as is necessary to properly fulfill the purchase order and/or provide the relevant service will be transferred.

Personal data is transferred to service providers who act as data processors for svarstykles.lt and are reliable and well-known in the market.

In legal proceedings and in other cases provided for by law, personal data may be transferred to state institutions in accordance with the procedure established by the legal acts of the Republic of Lithuania.

4. Personal data retention periods

Personal data is stored for as long as is necessary to achieve the specific purposes for which the data is collected.

Data retention periods for individual data processing purposes are detailed in Section 2 of this privacy policy.

Personal data may be stored for a longer period than specified in the privacy policy only when:

- there are reasonable suspicions of an illegal act that is being investigated;

- personal data is necessary for the proper resolution of a dispute or complaint;

- if the data is necessary to ensure the security of the website, e.g. if suspicious actions of a visitor or customer are noticed, etc.;

- in the presence of other special grounds, conditions or cases provided for in legal acts.

5. Getting to know the stored personal data

Users have the right to access the personal data we process relating to them. This can be done in the following ways:

- by sending us a request by e-mail info@svarstykles.lt;

- by contacting us by phone +370 5 249 10 10.

6. Changing and correcting your personal data

If you notice that your personal data is inaccurate or incomplete and you wish to change or correct it, you can do so in the following ways:

- in the "edit profile" section of your personal account;

- by contacting us by e-mail info@svarstykles.lt;

- by contacting us by phone +370 5 249 10 10.

7. The right to be forgotten

The user has the right to request that we no longer process their personal data and delete them in at least one of the following circumstances:

- the personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed;

- upon withdrawal of consent on which the data processing was based and there is no other legal basis for processing the data;

- if personal data is processed unlawfully;

- upon submitting an objection to the processing of personal data on the basis of our legitimate interest when the interests of the user in a particular case are overridden.

Personal data will not be deleted from our database if, upon receiving a user's request, we determine that:

- personal data is necessary to achieve the purposes for which they were collected or processed (for example, fulfilling an order);

- data processing is necessary for our legitimate interests and the interests of the user are not overridden;

- the data must be processed for the establishment, exercise or defence of legal claims;

- we are obliged to process the user's personal data by applicable European Union and national legislation.

A request for deletion of personal data can be submitted in the following ways:

- by contacting us by e-mail info@svarstykles.lt;

- by contacting us by phone +370 5 249 10 10.

8. Restriction of the right to process personal data

The user has the right to restrict the processing of his/her personal data. After restricting the processing of personal data, we will no longer perform any actions with the user's personal data except for storing personal data. The processing of personal data may be restricted in at least one of the following circumstances:

- personal data is inaccurate (personal data processing actions in this case will be limited to verifying the accuracy of the data);

- personal data are no longer necessary for the specified purposes, but are necessary to assert, exercise or defend the user's legal claims;

- personal data is processed when the user objects to such processing of personal data (data processing will be restricted on this basis until it is verified whether the reasons for which we process personal data override those of the user).

You can restrict the processing of your personal data in the following ways:

- by contacting us by e-mail info@svarstykles.lt;

- by contacting us by phone +370 5 249 10 10.

9. Cookies

The website uses cookies and similar technologies, such as pixel tags, web beacons, etc. (hereinafter collectively referred to as cookies). Cookies do not cause any harm to the user's computer or device. They help ensure the operation and functionality of the website, collect analytical and statistical information about browsing the website, and carry out advertising and marketing.

Cookies are small text files that are sent to your device when you visit a website. Cookies only identify the user's device, but not the user as a specific person. No cookies can link information to a specific person, i.e. they only collect anonymized data.

10. Final provisions

This Privacy Policy does not apply to any third-party applications, services or websites, even if you use/access them through the means specified by varstykles.lt. This Privacy Policy does not apply to information provided or collected by third parties.

The website is protected by a security protocol based on a Secure Sockets Layer (SSL) certificate.

Personal data controller UAB "Kemek Engineering", company code 124100661, VAT payer code LT241006610, registered office address Mokslininkų g. 6A, LT-08412 Vilnius., contact phone number +370 5 249 10 10, e-mail address: info@svarstykles.lt.